Services / Telegram bots
Telegram bots
A bot that answers your customers in Telegram day and night, takes requests and passes difficult questions to a real person. Honest: it says it is a bot, does not make things up and collects nothing it does not need.
FAQ bot
Answers to frequent questions, menu buttons and a request form delivered straight to your manager in Telegram.
from €390
Bot connected to your website
The bot answers from the same data as your website: prices, hours, terms. Update the site and the bot knows. Difficult questions go to a person.
from €790
Sales or booking bot
Catalogue, bookings or orders, a spreadsheet or CRM connection, reminders for customers who opted in.
from €1,190
Support
Changes to answers and buttons, updates, monitoring and a short monthly report.
from €49/month
We confirm the exact price after your brief. Projects up to €1,000 are paid 100% in advance, larger ones 50/50, under our terms for business clients.
Laws, rules and requirements
We build bots within the law of the client’s country and Telegram’s rules for bots. This is a condition of the work, not an option:
- Personal data under the GDPR (EU and UK): we collect the minimum, the first message explains who processes the data and why, and conversations are not kept longer than necessary.
- Messages only to people who subscribed, with a one-tap unsubscribe.
- The bot never asks for passport details, ID numbers, medical documents or card details in the chat. Payments go through a payment provider only.
- If the bot uses artificial intelligence, it says so. For clients in the EU this is required by the EU AI Act; for everyone else it is our rule.
- For regulated sectors (health, education, finance, the public sector) we check the sector rules and your institution’s policies first.
The bot owner is responsible for the content of the answers and for data processing, so you approve every answer before launch. If a request breaks the law or Telegram’s rules, we decline it.
An honest bot
- Says it is a bot and never pretends to be a person.
- Answers only from data you approved. No answer — it says so and passes the question to a person.
- Tells people when a human will reply, for example “an adviser will answer tomorrow from 9:00”.
- No unsolicited messages, no fake subscribers, no advertising without consent.
What it looks like
How we work
- You fill in the brief below: what the bot should do, who answers the questions it passes on, what data it needs.
- We clarify the details by e-mail and confirm the price and timeline.
- We write the answers and the bot’s first message; you approve each one.
- We launch, test together and hand over a guide to editing the answers. One month of fixes is included.
What we don’t do
Mass messaging without consent, fake engagement, gambling and betting, collecting documents or card details in chat, and bots that pretend to be a person or another company. We do not promise a number of customers. See also: A Telegram bot for your business and A chat bot for university admissions.